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Yelp: …how businesses should respond

So, I haven’t been to Yoga Garden since last September.  Back then I was, well…less lazy.  For a few months, I had been going to some great classes there, then fall hit and hibernation mode began to set in.  After several missed classes in September and October, I finally decided to cancel my membership and allow myself to watch Saturday morning television with abandon.  As the months wore on, I could no longer touch my toes, but I could really understand where Hannah Montana was coming from.

Fast forward to yesterday when I realized that my membership had not actually been canceled six months ago as I had thought.  I was a little miffed, so I went on their website and drafted my best, “I’m so miffed” email.  Then I waited, ready for a fight.  Today, I got an email back.  It basically said that they were sorry for the mistake and that my money had been refunded.  Wha?  Yes, I know this is how businesses should respond, but they rarely do, thus the five stars.

Yoga Garden, when I decide to stop being lazy again, I will come knocking.

Renee D.via yelp